Terms of Service

Welcome to Pygma3D. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.

2. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products.

3. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

4. Custom and Made-to-Order Items

Many of our 3D printed items are made-to-order. Production times may vary and are estimates only. Custom orders are final sale and cannot be returned or refunded unless defective.

5. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

7. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

8. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, you must inform us of your decision by contacting us at info@pygma3d.com.

Exceptions: The right to cancel does not apply to goods that have been made to your specification or are clearly personalised (e.g. custom-designed or personalised 3D printed items). Standard catalogue items that are made-to-order but not personalised are eligible for cancellation under the 14-day cooling-off period. Please see our Returns Policy for full details.

9. Complaints & Dispute Resolution

If you have a complaint about our products or services, please contact us first at info@pygma3d.com and we will do our best to resolve the issue directly.

If we are unable to resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. We are not obliged to use an ADR scheme, but we are committed to treating our customers fairly and will consider ADR on a case-by-case basis.

If you made your purchase online and are located in the EU, you may also use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. Our email for ODR purposes is info@pygma3d.com.

You may also contact Citizens Advice for free guidance on your consumer rights under UK law.