Privacy Policy
Your privacy matters to us. Here's how we handle your data with care and transparency.
Last updated: 1 July 2026
Pygma3D (“we”, “our”, “us”) is a trading name of MetaData Solutions (Sole Trader) and operates the website pygma3d.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect your name, email address, phone number, delivery address, and payment information.
Automatically Collected Data
When you browse our website, we may automatically collect certain information such as your IP address, browser type, device information, pages visited, and referring URLs. This data helps us improve our website and your shopping experience.
How We Use Your Information
We use the personal data we collect for the following purposes:
- •To process and fulfil your orders, including printing, packaging, and shipping.
- •To communicate with you about your order status, shipping updates, and customer support enquiries.
- •To create and manage your customer account.
- •To send you promotional emails or newsletters (only if you have opted in — you can unsubscribe at any time).
- •To improve our website, products, and services based on usage patterns and feedback.
- •To comply with legal obligations and prevent fraud.
How We Protect Your Data
We take the security of your personal data seriously. Our website uses 256-bit SSL encryption for all transactions. Payment processing is handled securely through trusted third-party providers (such as Stripe), and we never store your full credit or debit card details on our servers. Access to personal data is restricted to authorised personnel only.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- •Payment processors (e.g. Stripe) to securely process transactions.
- •Shipping carriers (e.g. Royal Mail) to deliver your orders.
- •Analytics tools (e.g. Google Analytics) to understand website usage — this data is anonymised.
- •Law enforcement or regulatory bodies if required by law.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyse site traffic. You can manage or disable cookies through your browser settings, but please note that some features of the website may not function properly without them.
Your Rights
Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:
- •Right of access — request a copy of the personal data we hold about you.
- •Right to rectification — request correction of inaccurate or incomplete data.
- •Right to erasure — request deletion of your personal data (subject to legal obligations).
- •Right to restrict processing — request that we limit how we use your data.
- •Right to data portability — request your data in a machine-readable format.
- •Right to object — object to processing of your data for marketing purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order records are kept for a minimum of 6 years for tax and legal purposes. You may request deletion of your account and associated data at any time by contacting us.
ICO Registration
We are registered with the Information Commissioner's Office (ICO) as a data controller. Our registration number is ZB254074. You can verify our registration on the ICO public register.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the ICO at ico.org.uk.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.
Questions about your data?
If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at info@pygma3d.com
Pygma3D — a trading name of MetaData Solutions (Sole Trader)
72 Monticello Way, CV4 9WA, Coventry, West Midlands, UK
ICO Registration: ZB254074